Vizir is operated by Fanaura Ventures UAB (company code 306081738, J. Savickio g. 4-7, LT-01108 Vilnius, Lithuania). This company is the controller of your data and the party you contract with.
Before payment
The document list and the quote are free. Until you pay for a finished package you owe nothing.
Full refund
- After submission a mistake of ours is found in the form or documents we prepared: a field that does not match your passport or the details you sent, or a document missing from our list although the consulate's published list required it on the day of preparation. We refund in full, whatever the consulate decided.
- We did not deliver the service you paid for.
A mistake noticed before submission is fixed free of charge and as a priority.
Partial refund
On the Full service plan: if we could not book you an appointment by the date you needed, we refund the difference between the Full service and Documents plans. The finished package stays with you.
If you change your mind
You can cancel within 14 days of payment — write in the chat on the site. By paying you ask us to hand over the package at once; once it is delivered, this right ends. On Full service we refund the appointment part until a date is booked.
No refund
- The consulate refused the visa for reasons unrelated to a mistake by Vizir.
- The details or documents you sent contained inaccuracies we did not know about.
Vizir does not receive consular or visa-centre fees and cannot refund them: that depends on the consulate's own rules.
How to ask for a refund
Write in the chat on the site: the request number or your name, and what happened. We reply within three working days and return the money by the same method it was paid, within ten working days of the decision.